Speaking to the British parliament on Monday, Facebook whistleblower Frances Haugen says Facebook will fuel more episodes of violent unrest around the world, due to the way its algorithms are designed to promote divisive content.
“One of the things that happens in aggregate is the algorithms take people who have very mainstream interests and they push them towards extreme interests. You can be someone who is center left and you’ll be pushed to radical left, you can be center right and you’ll be pushed to radical right."
The former product manager on Facebook's civic misinformation team, said the social media giant saw safety as a cost center, lionizing a start-up culture where cutting corners was a good thing, while it was making hate worse.
Her comments come as Facebook CEO Mark Zuckerberg earlier this month, slammed accusations that the company deliberately pushes content that makes people angry for profit, calling it illogical.
Documents released to the U.S. Securities and Exchange Commission and the Congress by Haugen, showed that Facebook hadn't hired enough workers who possessed both the language skills and knowledge of local events needed to identify questionable posts from users in a number of developing countries. alleging such actions amplify extremely divisive and polarizing content.